Doing a Course : Support

Doing a Course

My audio is muffled, or the audio quality is degraded.

While we use industry leading studio equipment and software to ensure the highest quality audio possible, some factors remain outside of our control. It is ...

Sat, 4 Jul, 2020 at 8:49 PM

I often see a 'Pause' symbol at the start of, or during playback of a video?

If you see a 'Pause' symbol while the video you are trying to view is loading, or currently playing, this simply indicates that the video is bufferi...

Wed, 8 Jul, 2020 at 10:42 AM

I cannot progress to the next section/module of a course?

If you cannot progress to the next section of a course, this could be due to one or more reasons: You have not completed the previous section/module, w...

Tue, 4 Aug, 2020 at 8:37 PM

My course is not loading, or is taking too long to progress between content.

If your course is not loading correctly, or it is taking too long to for the course to progress to the next slide, interaction, or video then you may need t...

Thu, 3 Sep, 2020 at 8:37 PM