Support

About Us 4

• Who are we?
• What do we do?
• What do we offer?
• How are we different?

Buying a Course 9

• How do I buy or enroll in a course?
• What data do you need from me to buy or enroll in a course?
• What do I get when I buy or enroll in a course?
• How do I pay?
• What data do you store about me?

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Accessing a Course 4

• How do I access a course?
• Where are my login details?
• I forgot my password?
• What type of internet connection do I need to access a course?

Doing a Course 14

• How do I begin a new course?
• How do I resume a course?
• Can I auto-resume a course from where I left off?
• Can I skip through one or more sections of my course?
• Can I download a course for offline use?

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Certification 7

• How do I get my Certificate of Completion?
• What does my Certificate of Completion mean?
• Can I modify the details of my Certificate of Completion?
• Another person has used my account to complete a course, can the certificate be issued to their name?
• I have lost my certificate, can I get a copy?

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Requesting a Refund 3

• How do I request a refund or cancellation?
• What happens when I request a refund?
• How long does a refund take?

Inviting Friends & Colleagues 1

• Can I buy a gift voucher to give to one or more friends or colleagues?

Earning Referral Rewards 2

• Can I refer a friend or colleague to Best Practice Healthcare?
• Can I earn rewards for referring a friend or colleague to Best Practice Healthcare?

Personal Data Requests 3

• What data do you store on me?
• How do I access my data?
• How can I delete my data?

Policies & GDPR 1

• What is your Privacy and GDPR policy?