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Who are we?
What do we do?
What do we offer?
How are we different?
Buying a Course
How do I buy or enroll in a course?
What data do you need from me to buy or enroll in a course?
What do I get when I buy or enroll in a course?
How do I pay?
What data do you store about me?
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Accessing a Course
How do I access a course?
Where are my login details?
I forgot my password?
What type of internet connection do I need to access a course?
Doing a Course
How do I begin a new course?
How do I resume a course?
Can I auto-resume a course from where I left off?
Can I skip through one or more sections of my course?
Can I download a course for offline use?
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How do I get my Certificate of Completion?
What does my Certificate of Completion mean?
Can I modify the details of my Certificate of Completion?
Another person has used my account to complete a course, can the certificate be issued to their name?
I have lost my certificate, can I get a copy?
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Refunds & Cancellations
Requesting a Refund
How do I request a refund or cancellation?
What happens when I request a refund?
How long does a refund take?
Referrals & Rewards
Inviting Friends & Colleagues
Can I buy a gift voucher to give to one or more friends or colleagues?
Earning Referral Rewards
Can I refer a friend or colleague to Best Practice Healthcare?
Can I earn rewards for referring a friend or colleague to Best Practice Healthcare?
Personal Data Requests
What data do you store on me?
How do I access my data?
How can I delete my data?
Policies & GDPR
What is your Privacy and GDPR policy?
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